Privacy Policy

PC Fixit is a trading name of Teflen LTD (Company No. 16190299) ("we", "our", "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our computer and laptop repair services.

Teflen LTD, Company No. 16190299 (trading as PC Fixit) is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: contact@pcfixit.uk
• WhatsApp: +44 7944 233386

We collect the following personal information when you use our services:

• Contact Information: Name, email address, phone number
• Device Information: Brand, model, serial number, technical specifications
• Repair Details: Description of issues, repair history, photos of device condition
• Payment Information: Transaction records (card details are processed securely by Stripe and never stored by us)
• Shipping Information: Postal address, city, and postcode when you use our mail-in repair service to generate a shipping label

We use your personal information to:

• Process and track your repair requests
• Communicate with you about repair status via email and SMS
• Create digital device passports documenting repair history
• Process payments for our services
• Provide warranty support for completed repairs
• Generate and manage shipping labels for our mail-in repair service
• Improve our services based on feedback

We process your personal data based on:

• Contract: Processing necessary to provide repair services you requested
• Legitimate Interest: Sending service updates and maintaining repair records
• Consent: Marketing communications (if you opt in)

We retain your personal data for the following periods:

• Repair Records: 6 years (for warranty and legal purposes)
• Device Passports: Indefinitely (until you request deletion)
• Payment Records: 7 years (UK tax requirements)
• Communication History: 2 years
• Shipping Data: 2 years (address and tracking information for mail-in repairs)

We may share your data with:

• Payment Processors: Stripe for secure payment processing
• Communication Services: Resend (email) and Twilio (SMS) for notifications
• Cloud Services: Supabase for secure data storage
• Shipping Carriers: DPD UK (via Parcel2Go) for parcel delivery when using our mail-in repair service. Your name, address, and postcode are shared to generate shipping labels.

We never sell your personal data to third parties.

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us using the details in Section 2.

Our website uses the following cookies:

• Essential (Authentication): Keeping admin users logged in and maintaining your session. These are strictly necessary and do not require consent.
• Analytics (Google Analytics): We use Google Analytics to understand how visitors use our website. Analytics cookies (such as _ga) are loaded in consent mode and do not store personal data unless you give explicit consent. Without consent, Google Analytics collects only anonymous, cookieless pings.

We do not use advertising or marketing cookies. You can manage your cookie preferences at any time.

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure database with row-level security policies
• Regular security updates and monitoring
• Limited access to personal data on a need-to-know basis

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113