Privacy Policy

PC Fixit is a trading name of Teflen LTD (Company No. 16190299) ("we", "our", "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our computer and laptop repair services, games console cleaning and maintenance, or custom PC builds.

Teflen LTD, Company No. 16190299 (trading as PC Fixit) is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: contact@pcfixit.uk
• WhatsApp: +44 7471 212897

We collect the following personal information when you use our services:

• Contact Information: Name, email address, phone number
• Postal address: Where you give us one for shipping, collection arrangements or formal notices about an uncollected device.
• Device Information: Brand, model, serial number, technical specifications
• Repair Details: Description of issues, repair history, photos of device condition
• Messages: What you send us by WhatsApp, SMS, email or phone, including any photos of a fault you choose to send.
• Photos of your device: Photos taken before, during and after the work, as a record of the device's condition and the work done.
• Payment Information: Transaction records. Card details are handled by the payment provider and are not stored by PC Fixit.

We use your personal information to:

• Process and track your repair requests
• Communicate with you about repair status by email, SMS and WhatsApp
• Create digital device passports documenting repair history
• Keep photos of your device as a record of its condition and the work done
• Publish photos of your device and a description of the work on our website or social media pages only with your permission (see Section 4A)
• Send formal notices about uncollected devices to the postal address you give us
• Process payments for our services
• Provide warranty support for completed repairs
• Improve our services based on feedback

We photograph your device during the repair as a record of its condition and of the work done. These photos are part of your repair record and may appear in your Digital Passport, which you can open using the link we give you.

We ask for your permission before publishing photos of your device or a description of the work. You can agree to publication on our website (Repair Cases), on our Facebook and Instagram pages, or on both. We record what you agreed to, when and how you gave permission.

Before publishing, we check each photo and remove or hide visible personal details, such as names, information on screens, serial numbers, identifying labels and details in the background. We do not publish your name.

You can withdraw your permission at any time by WhatsApp, text message or email (see Section 2). We will then remove those photos — and the whole public Repair Case if you ask — from our website and delete our own Facebook and Instagram posts that use them as soon as possible, normally within 7 days. We record the withdrawal so the photos are not published again. We cannot remove copies other people have already shared or saved. Withdrawing permission does not affect your repair or warranty. We may retain private repair records where we have a lawful reason to keep them.

We process your personal data based on:

• Contract: Processing necessary to provide repair services you requested
• Legitimate Interests: Maintaining repair records and keeping repair photos as a record of the work, where this is not covered by the contract.
• Consent: Analytics cookies (only if you accept them in the cookie banner), publishing photos of your device on our website or social media (only if you agree), and marketing communications (if you opt in).

We retain your personal data for the following periods:

• Repair Records: 6 years (for warranty and legal purposes)
• Device Passports: Indefinitely (until you request deletion)
• Payment Records: 7 years (UK tax requirements)
• Communication History: 2 years
• Shipping Data: 2 years (address and tracking information from past mail-in orders, where held)
• Published photos and write-ups: Until you withdraw your permission or we remove the write-up.

We may share your data with:

• Payment processors: Stripe for card payments, and PayPal if you choose to pay for a custom PC build with PayPal. PayPal processes your payment under its own privacy notice and may carry out its own checks.
• Communication Services: Resend (email) and Twilio (SMS) for notifications
• Messaging: If you contact us on WhatsApp, your messages are handled by WhatsApp (Meta) under its own terms and privacy policy.
• Social media: If you agree to publication, photos are posted on our Facebook and Instagram pages, operated by Meta.
• Post captions: If we use our optional caption tool, Anthropic receives the device model and repair description to draft text for a social media post.
• Cloud Services: Supabase for secure data storage
• Hosting: Our website is hosted by Vercel.
• Website Analytics: Google (Google Analytics 4), only if you accept analytics cookies. Google may process this data outside the UK.

We never sell your personal data to third parties.

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us using the details in Section 2.

Our website uses the following cookies and similar browser storage:

• Essential (Authentication): Keeping admin users logged in and maintaining your session. These are strictly necessary and do not require consent.
• Your cookie choice: Your decision about analytics cookies is saved in your browser's local storage (pcfixit-consent), so we don't ask on every visit. This is strictly necessary and does not require consent. We ask again after 12 months.
• Analytics (Google Analytics 4), only with your consent: If you click "Accept" in the cookie banner, Google Analytics sets the cookies _ga and _ga_*, kept for up to 2 years, so we can count visits and see which pages are useful. It also records which contact buttons are used (for example WhatsApp, Call or Email) and simple choices on the page, such as the device type in the repair estimate or the game picked in the game checker. We never send names, phone numbers, email addresses or the content of your messages to Google Analytics. Until you accept, Google Analytics is not loaded at all, and it is never loaded on pages that belong to your own repair or order (device passport, quote, PC build and return pages), even if you have accepted.

We do not use advertising or marketing cookies.

You can change your choice at any time with "Cookie settings" at the bottom of our main pages or with the button below. If you withdraw consent, the analytics cookies are deleted from your browser.

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/TLS)
• Access to staff tools is restricted to authorised accounts
• Regular security updates and monitoring
• Limited access to personal data on a need-to-know basis

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113