Terms & Conditions

These Terms and Conditions ("Terms") govern the use of computer and laptop repair services provided by Teflen LTD (Company No. 16190299), trading as PC Fixit ("we", "our", "us").

By submitting a repair request, generating a shipping label, or using any of our services, you ("the Customer") agree to be bound by these Terms. If you do not agree, please do not use our services.

• Registered office: 21 Damson View, Eckington, WR10 3FD
• Email: contact@pcfixit.uk
• Phone: +44 7944 233386

Our repair process follows these stages:

1. Submission: You submit a repair request online or bring your device in person.
2. Shipping (if applicable): You generate a shipping label and send the device to us.
3. Receipt & Inspection: We receive your device and perform an initial inspection.
4. Diagnosis: Our technician diagnoses the issue(s) and prepares a detailed report.
5. Quote: We send you a repair quote with itemised costs for your approval.
6. Approval: You review and accept or decline the quote. A 10% deposit is required to start the repair.
7. Repair: Once approved, we carry out the agreed repair work.
8. Completion: You are notified when the device is ready. The remaining balance must be paid before collection or return shipping.

Important terms regarding repair quotes:

• No work without approval: We will never begin repair work without your explicit acceptance of a quote.
• Quote validity: Quotes are valid for 14 days from the date of issue. After this period, prices may change.
• Deposit: A 10% deposit of the total quote amount is required upon acceptance. This deposit is non-refundable once the repair has commenced.
• Additional issues: If additional issues are discovered during repair, we will contact you before proceeding. A revised quote will be provided for your approval.
• Free diagnostics: The initial diagnostic assessment is provided free of charge.

Our pricing and payment terms:

• Indicative pricing: Prices listed on our website are indicative starting prices. The actual cost depends on the specific diagnosis and required parts.
• Deposit: 10% of the agreed quote amount, payable upon acceptance via Stripe.
• Final payment: The remaining balance is due before the device is returned or dispatched.
• Currency: All prices are in British Pounds Sterling (GBP, £).
• Payment methods: We accept card payments via Stripe. Cash may be accepted for in-person collections at our discretion.

Terms applicable to our mail-in repair shipping service:

• Shipping fee: A fee of £4.99 is charged per direction (to us and/or from us) for generating a shipping label.
• Credit on repair: If you accept the repair quote, the initial £4.99 shipping fee will be credited (deducted) from your final repair invoice, and return shipping is free.
• Return shipping on rejection: If you decline the repair quote and wish to have your device returned, an additional £4.99 return shipping fee applies.
• UK only: Our shipping service is available exclusively within the United Kingdom.
• Carriers: We use DPD. Devices are sent via DPD Pickup drop-off points.
• Packaging: You are responsible for securely packaging your device. We are not liable for damage caused by inadequate packaging during transit.
• Transit insurance: Shipments are covered by the carrier's standard liability. For high-value devices, we recommend purchasing additional transit insurance directly from the carrier.

Important: Please read this section carefully before submitting your device for repair.

• Backup responsibility: The customer is solely responsible for backing up all data on their device before submitting it for repair. We strongly recommend creating a full backup before shipping or dropping off your device.
• No data guarantee: PC Fixit does not guarantee the preservation, integrity, or recovery of any data stored on your device. While we take reasonable care, repair processes (including but not limited to operating system reinstallation, SSD/HDD replacement, firmware updates, and motherboard repair) may result in partial or total data loss.
• Best effort: If we attempt to preserve or recover your data as part of the repair, this is done on a best-effort basis only, without any liability or warranty regarding the outcome.
• Confidentiality: We treat all data on customer devices as confidential. Our technicians access data only when necessary for the repair.
• Privacy Policy: For full details on how we handle your personal data, see our Privacy Policy.

After a device is repaired or a quote is declined:

• Free storage: We will store your device free of charge for 30 days after notification that it is ready for collection, or 30 days after a quote has been declined.
• Storage fee: After the 30-day free period, a storage fee of £1.00 per day will be charged.
• Abandoned devices: If a device is not collected within 90 days of notification, and the customer has not responded to our communication attempts (email, SMS, phone), the device will be deemed abandoned and becomes the property of Teflen LTD (trading as PC Fixit). We reserve the right to dispose of, recycle, or repurpose abandoned devices.
• Communication attempts: Before declaring a device abandoned, we will make at least three attempts to contact the customer using the contact details provided.
• Outstanding fees: Any storage fees or unpaid repair costs must be settled before the device is returned.

Our warranty terms for completed repairs:

• Coverage: All repairs are covered by a warranty of up to 12 months (duration specified on your Device Passport and invoice).
• Scope: The warranty covers only the specific parts replaced or repaired. It does not cover new faults unrelated to the original repair, nor pre-existing issues with other components.
• Tamper-evident seal: Every repaired device will have a tamper-evident warranty seal (plomba) applied. Removal or damage to this seal creates a presumption that the device has been opened by a third party, which may affect your warranty claim. Each case will be assessed individually in accordance with the Consumer Rights Act 2015.
• Exclusions: The warranty may be voided if the device has been tampered with, subjected to liquid damage, physical damage, or unauthorised modifications after the repair. A broken warranty seal is considered evidence of potential tampering.
• Claiming warranty: To make a warranty claim, contact us with your repair reference number (PCF-XXXXXXXX) and Device Passport link.

• Our total liability for any claim arising from our services shall not exceed the total amount paid by the customer for the specific repair in question.
• We are not liable for any indirect, incidental, or consequential losses, including but not limited to loss of data, loss of profits, or business interruption.
• We are not liable for damage occurring during transit when the device was packaged by the customer.
• Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

You may cancel your repair order under the following conditions:

• Before repair starts: You may cancel at any time before accepting a repair quote. The shipping fee (£4.99) is non-refundable but will be credited if you proceed with a repair in the future.
• After quote acceptance: Once a quote is accepted and repair has commenced, the 10% deposit is non-refundable. If you wish to cancel mid-repair, you will be charged for any work completed and parts ordered.
• Consumer rights: These cancellation terms do not affect your statutory consumer rights under the Consumer Rights Act 2015.

The Customer is responsible for accurately declaring the estimated value of their device at the time of booking. PC Fixit's liability during transit is limited to the declared value, subject to the maximum covered by our Goods in Transit insurance policy. Devices sent without a declared value above £200 are transported at the Customer's own financial risk for any amount exceeding standard carrier compensation.

PC Fixit acts as a shipping agent when organising collection and return of devices. We use DPD via Sendcloud as our carrier. While we take all reasonable care, we are not liable for carrier delays, loss, or damage beyond the limits of our insurance policy.

Repaired devices are returned exclusively via DPD Pickup Points — staffed locations (shops, lockers) where the Customer collects their device in person. This provides a safer alternative to home delivery for valuable electronics, as collection requires personal identification or a collection code.

• The Customer must collect their device within 7 days of receiving the DPD collection notification.
• After 7 days, uncollected devices are returned to PC Fixit. Re-delivery charges will apply.
• Risk of loss transfers to the Customer upon successful collection from the Pickup Point.

PC Fixit provides free diagnostic assessment as part of the repair service. However, a £20 Handling and Return Fee applies in the following circumstances:

• The Customer declines the repair quote after it has been issued and return of the device is requested.
• The device is assessed as beyond economical repair (repair cost exceeds device value) and return is requested.

This fee covers diagnostic time, device handling, and return shipping. The fee will be communicated to the Customer prior to charging. No fee applies where PC Fixit is unable to perform the repair due to our technical limitations — in such cases, return shipping is provided free of charge.

The Customer is solely responsible for packaging their device adequately before dispatch. PC Fixit recommends following DPD packaging guidelines: the device should be wrapped in bubble wrap, placed in a sturdy box with at least 5cm of padding on all sides, and sealed securely.

PC Fixit accepts no liability for damage caused by inadequate packaging. Customers are strongly advised to photograph their device and packaging before dispatch. Insurance claims may be rejected by the carrier if packaging is deemed insufficient.

PC Fixit does not perform data backup as part of the repair service unless explicitly agreed in writing prior to the repair commencing. The Customer is solely responsible for backing up all data, files, and personal information on their device before dispatching it for repair.

PC Fixit accepts no liability for any data loss, corruption, or damage occurring during transit, repair, or the diagnostic process. In some repair procedures (such as operating system reinstallation or storage replacement), data loss may be unavoidable. The Customer will be informed before any such procedure is undertaken.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions, concerns, or complaints about our services or these Terms, please contact us:

• Email: contact@pcfixit.uk
• WhatsApp: +44 7944 233386
• Website: pcfixit.uk

We aim to resolve all complaints within 14 working days. If you are not satisfied with our response, you may refer the matter to the relevant ombudsman or regulatory body.