Terms & Conditions

These Terms and Conditions ("Terms") govern the computer and laptop repair services, games console cleaning and maintenance, and custom PC builds provided by Teflen LTD (Company No. 16190299), trading as PC Fixit ("we", "our", "us").

By submitting a repair request or using any of our services, you ("the Customer") agree to be bound by these Terms. If you do not agree, please do not use our services.

• Teflen LTD, based in Eckington, Worcestershire
• Email: contact@pcfixit.uk
• Phone: +44 7471 212897

Our repair process follows these stages:

1. Submission: You contact PC Fixit (WhatsApp, phone or email) and arrange a time to hand over your device. There is no walk-in shop.
2. Receipt & Inspection: We receive your device and perform an initial inspection.
3. Diagnosis: The technician diagnoses the issue(s) free of charge and explains the findings.
4. Quote: We send you a repair quote with itemised costs for your approval.
5. Approval: You review and accept or decline the quote. A deposit is payable only where your quote shows one (see Section 4).
6. Repair: Once approved, we carry out the agreed repair work.
7. Completion: You are notified when the device is ready. Payment is due before collection.

Important terms regarding repair quotes:

• No work without approval: We will never begin repair work without your explicit acceptance of a quote.
• Quote validity: Quotes are valid for 14 days from the date of issue. After this period, prices may change.
• Additional issues: If additional issues are discovered during repair, we will contact you before proceeding. A revised quote will be provided for your approval.
• Free diagnostics: The initial diagnostic assessment is provided free of charge.
• Timescales: Any turnaround time we give is an estimate, not a guaranteed date, unless we agree a date with you in writing.

Our pricing and payment terms:

• Website prices: "From" prices on our website are starting prices for labour; parts are quoted separately. Fixed prices, such as Windows installation, apply as listed. Your written quote confirms the final price before any work starts.
• Deposits: No deposit is payable unless your quote shows one. If you accept a quote online, you pay the deposit shown by card at that point. Any deposit you pay is deducted from the final repair price.
• Payment: The balance of the repair price, after deducting any deposit already paid, is due before the device is collected.
• Currency: All prices are in British Pounds Sterling (GBP, £).
• Payment methods: We accept card payments via Stripe. For custom PC builds you can also pay with PayPal where it is shown at checkout; PayPal's own terms apply to PayPal payments. Cash may be accepted for in-person collections at our discretion.

• Back up first: Please back up important data before handing over your device. Section 10 explains when data may be at risk and how we handle it.
• Confidentiality: We treat all data on customer devices as confidential. Data on your device is accessed only when necessary for the repair.
• Privacy Policy: For full details on how we handle your personal data, see our Privacy Policy.

After a device is repaired or a quote is declined:

• Free storage: We will store your device free of charge for 30 days after notification that it is ready for collection, or 30 days after a quote has been declined.
• Storage fee: After the 30-day free period, a storage fee of £1.00 per day will be charged.
• Reminders: If you do not collect your device, we will make at least three attempts to arrange collection using the contact details you gave us.
• Formal notice: If the device is still uncollected 90 days after we told you it was ready, or 90 days after you declined a quote, we may begin the formal uncollected goods process. Where we have a usable postal address, we will send a written notice requiring collection and stating our intention to sell by registered post or recorded delivery. It will identify the device, where you can collect it, any amount owed and the earliest date on which a sale could take place. If we cannot trace or contact you, we will only take further action where the law permits.
• Sale: We will not sell the device earlier than three months after that notice, and will give you a reasonable opportunity to collect it. If a sale becomes lawful, we will seek a fair price, deduct the reasonable costs of sale and amounts due to us in respect of the device before we gave notice, and account to you for any balance. We do not become the owner simply because the device has been left with us for 90 days.
• Your data: Before any lawful sale or recycling, we will take reasonable steps to securely erase personal data from the device. If secure erasure is not possible, we will remove or destroy the storage before releasing the device. We will not release a device if we cannot protect the data on it.
• Disputes: We will not sell the device while you are disputing the amount we say you owe in respect of it.
• Outstanding fees: Any storage fees or unpaid repair costs must be settled before the device is returned.

Our warranty terms for completed repairs:

• Workmanship warranty: Our repair work (labour) is covered by a 1-year workmanship warranty.
• Parts warranty: New parts and components supplied by PC Fixit are covered by a 2-year parts warranty.
• Customer-supplied components: Parts you supply yourself are not covered by a parts warranty from PC Fixit. Our workmanship in fitting them is still covered by the workmanship warranty.
• Scope: The warranty covers only the specific parts replaced or repaired. It does not cover new faults unrelated to the original repair, nor pre-existing issues with other components.
• Warranty seals: We apply a tamper-evident seal only to custom PC builds (see Section 11). Repairs of PCs, laptops and games consoles are not sealed.
• Exclusions: The warranty does not cover faults caused after the repair by accidental or physical damage, liquid damage, or work or modifications carried out by someone else. If someone else has opened or modified the device, we will look at whether that caused the fault — it does not cancel the warranty by itself.
• Claiming warranty: To make a warranty claim, contact us with your repair reference number (PCF-XXXXXXXX) and Device Passport link.
• Your statutory rights: This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

• We carry out our services with reasonable care and skill. If we fail to do so, or otherwise break these Terms, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it was obvious it would happen, or if both you and we knew it might happen when you placed the order.
• We are not responsible for loss or damage that was not foreseeable. If you use the device for business purposes, we are not responsible for loss of profit, loss of business, business interruption or loss of business opportunity.
• Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law, including your statutory rights under the Consumer Rights Act 2015.

You may cancel your repair order under the following conditions:

• Before repair starts: You may cancel at any time before accepting a repair quote, free of charge.
• After quote acceptance: If you cancel after accepting a quote, you pay only for work already carried out and parts already ordered for your repair. If you have paid a deposit, we will refund any amount not needed to cover those costs.
• Consumer rights: These cancellation terms do not affect your statutory consumer rights under the Consumer Rights Act 2015.

Back up first. Please back up any data that matters to you before you hand over your device, if you can. If the device will not start or you cannot make a backup, tell us when you hand it over.

When data can be at risk. Some work can erase or damage data — for example reinstalling Windows, replacing or reformatting a drive, BIOS or firmware updates, or working on a drive that is already failing. Where we plan a step that will erase data, we will tell you before we do it, whenever the circumstances allow, so you can decide how to proceed.

Backups are not included. A standard repair does not include backing up or copying your data. We only do this if we agree it with you before the work starts.

Reasonable care. We carry out all work with reasonable care and skill. If data is lost because we did not, you keep your rights under the Consumer Rights Act 2015 — see Section 8.

Data recovery is a separate service. Its success cannot be guaranteed. The price is agreed after diagnosis and before any recovery work starts.

Custom PC builds are assembled to a specification agreed with the Customer in advance. The agreed specification, itemised pricing and total are set out in the written quote provided to the Customer before any payment is taken.

Deposit and balance. The Customer may pay a deposit of 10%, 25%, 50% or the full amount at the point of ordering. The remaining balance is due on collection. Work on sourcing components does not begin until a deposit has been received.

Deposits are non-refundable once components have been ordered. Because a custom build is made to the Customer's own specification, it falls within the exemption at Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the 14-day right to cancel distance contracts does not apply. Where components have not yet been ordered, PC Fixit will refund the deposit in full on request.

Quote validity. Component prices change frequently. Build quotes are valid for 3 days from the date of issue. After that period a fresh quote will be provided; PC Fixit reserves the right to adjust pricing to reflect current component costs.

Specification changes. Where a specified component becomes unavailable, PC Fixit will contact the Customer and propose an equivalent or better alternative. No substitution will be made without the Customer's agreement. Any resulting price difference will be applied to the balance.

Warranty. PC Fixit warrants its assembly workmanship for 12 months from the date of collection. New components supplied by PC Fixit are covered by a 2-year parts warranty from the date of collection. Components supplied by the Customer are not covered by a parts warranty from PC Fixit; the 12-month workmanship warranty still applies to their installation. This warranty does not cover damage caused by the Customer, including but not limited to physical damage, liquid damage, unauthorised modification, or overclocking. This warranty is in addition to, and does not affect, the Customer's statutory rights under the Consumer Rights Act 2015.

Warranty seal. Custom PC builds are fitted with a tamper-evident seal. Breaking the seal does not by itself cancel your warranty or affect your statutory rights. The warranty does not cover faults caused by work, changes or damage after collection, and the seal helps us assess whether that happened.

Collection. Completed builds are subject to the storage terms set out in Section 6. The balance must be paid in full before the build is released.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions, concerns, or complaints about our services or these Terms, please contact us:

• Email: contact@pcfixit.uk
• WhatsApp: +44 7471 212897
• Website: pcfixit.uk

We aim to resolve all complaints within 14 working days. If you are not satisfied with our response, you can get free advice from the Citizens Advice consumer service.